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Liz, University administrator, USA
“Joanne is a world-class coach. Both warm and incisive, she asks question that have stopped me in my tracks and really forced me to...
Case Study - improving patient experience in the health sector
One London cancer clinic wanted to build on its reputation for excellence by engaging all staff, not just nurses and doctors, in...
Top Tips for Effective Conversation
1. Chaos is not creative Most conversations fail to reach their potential because of interruptions – verbal and non-verbal. Participants...